AI Chatbot ServiceCustom AI assistants for customer support, lead qualification, and knowledge retrieval
We build custom AI chatbots trained on your own content , product docs, FAQs, policies, and knowledge bases , that answer customer questions accurately, qualify leads, and reduce support volume. Built on proven RAG (Retrieval-Augmented Generation) architecture using Claude or GPT.
AI chatbots built on your own content are a force multiplier for lean teams: they handle repetitive questions instantly, 24/7, at negligible marginal cost. Unlike generic chatbots that frustrate users with irrelevant answers, RAG-powered assistants retrieve answers directly from your documentation, ensuring accuracy and on-brand tone. We build, deploy, and maintain these systems so your team focuses on higher-value work.
RAG knowledge assistants
Chatbots that retrieve answers from your own documents, FAQs, and knowledge base: not hallucinated from general training data.
Website chat widget
Embeddable chat widget for your website: branded to match your design, with escalation to human support when needed.
Lead qualification bots
Conversational flows that qualify inbound leads, collect contact details, and route hot prospects to your sales team.
Knowledge base ingestion
We ingest your existing documentation , PDFs, Notion pages, Confluence docs, web pages , into a vector database for retrieval.
Guardrails and tone control
System prompts, topic boundaries, and escalation logic that keep the bot on-brand and prevent off-topic or harmful responses.
Analytics and improvement
Every conversation is logged. We review low-confidence answers monthly and expand the knowledge base to close gaps.
Who this is for
Business owners & product teams
You need software delivered, not just advice. We handle the full build from scoping through to launch, communicating in plain language throughout. No jargon, no handoff gaps, no surprise scope creep.
Engineering teams & CTOs
You need extra capacity or specialist expertise for a specific project. We embed alongside your team, follow your conventions, and ship production-quality code with tests, CI/CD, and proper documentation.
Startups & scale-ups
You're moving fast and need a team that keeps up. We've shipped MVPs in weeks and scaled systems to millions of users. Our founder is personally involved in every project. There's no junior-heavy team behind a senior face.
Not the right fit?
We're a focused agency. We take on projects where we can genuinely add value. If your project isn't a match, we'll say so early and point you in the right direction.
Challenges we solve
Hallucination and inaccuracy
General-purpose LLMs make things up. RAG architecture grounds every response in your actual content, if the answer isn't in your knowledge base, the bot says so rather than fabricating.
Off-brand responses
Chatbots without guardrails wander into off-topic territory. We build explicit topic boundaries, persona prompts, and fallback responses that keep the bot on-mission.
Knowledge base going stale
A chatbot is only as good as its knowledge base. We build ingestion pipelines that automatically re-sync with your documentation when it changes.
Best practices
Ground responses in your content
Every answer should cite a source from your knowledge base. This prevents hallucination and builds user trust: they can verify the answer themselves.
Design graceful escalation
When the bot can't answer confidently, it should hand off to a human immediately: not loop, apologise repeatedly, or give a low-confidence answer. We build explicit escalation paths.
Start narrow, expand deliberately
The best chatbots do one thing extremely well before expanding scope. We recommend starting with your top 20 most common support questions and proving value before broadening.
Review conversations regularly
Conversation logs are the most valuable feedback loop. We review low-confidence and escalated conversations monthly to identify knowledge gaps and improve the system.
Pricing guide
Basic FAQ chatbot from $1,500. Full RAG-powered knowledge assistant from $4,000. Ongoing hosting and improvement retainers from $500/month.
All projects start with a free 30-minute call to scope your requirements. We provide fixed-price quotes with no hourly billing surprises.
Frequently asked questions
Ready to start your AI Chatbot project?
Tell us what you're building with AI Chatbot. We'll respond within 24 hours.
We limit intake each month so every project gets the focus it deserves.